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Define your AI-Enabled Target Operating Model

-Define & Manage Business and IT Strategies and Goals
-Define & Optimize Processes, Governance and Operations
-Measure and Benchmark Improvements
-Govern your AI Portfolio and Agentic AI Execution

"Specialists in Secure and Private Deployment of Frontier and Open Weight / Open Source LLMs"

We can help
Founded in 2001, NAI is a leading provider of consulting, benchmarking and solutions in the areas of IT management and control best practices utilizing globally accepted standards and frameworks such as ISO 20000, ITIL, eSCM, PMBOK, CMMI and COBIT
Our Focus: 7 Key Practice Areas
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 IT Strategic Planning and Governance
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 Enterprise IT Architecture
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 IT Service Management
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 Strategic Sourcing
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 On-Demand BSM & ITSM Solutions
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 Agile and Lean Transformation Services
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 AI portfolio governance and agentic execution
Track Record
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 20+ years advising state Health & Human Services agencies
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 12+ Integrated Eligibility, Health Insurance Marketplace and Medicaid (MMIS) modernizations led
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 Agile and Lean delivery for public-sector programs
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 AI portfolio governance and agentic execution through Zeluca
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Reduce your MTRS by 30-70%
We will guarantee that we can demonstrate substantial improvements to your current average Mean Time to Restore Service (MTRS) for your critical services or the service is free!
Can you show progress with your ITIL/ITSM initiative?
Our comprehensive ITIL and IT performance measurement tool, Metricus, streamlines the laborious process of Collecting and presenting IT performance metrics while enabling IT decision making and increasing IT alignment to business strategies. More
Metricus
Global Headquarters
Nouri Associates & Enterprises (previously Nouri Associates, Inc.)
One Embarcadero Center Suite 500
San Francisco, CA 94111
Telephone: 1 (415) 267-7611
Facsimile: 1 (415) 267-6127
eMail: info@nouriassociates.com
Nouri Associates consultants at One Embarcadero Center, San Francisco
AI Governance Quick Check
Field Notes

Oct 2026 · Agentic AI needs a portfolio, not more pilots
Agencies are launching AI agents faster than they can govern them. Treating every use case as part of one prioritized, measured portfolio is what turns experiments into results. More >

Oct 2026 · What two decades of eligibility modernization teach
The hardest problems in Health & Human Services systems are rarely the technology. They are process, policy and ownership, and they are where most projects stall.

Oct 2026 · Lean first, then automate
Automating a broken process just produces errors faster. Map and simplify the work before handing it to an agent. More >

 

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