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ITIL Resources

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The IT Infrastructure Library is the only consistent and comprehensive documentation of best practice for IT Service management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support information technology. ITIL has been developed in recognition of organizations growing dependency on IT and embodies best practices for IT service management.

Introductory Resources

• Introduction to ITIL
  This presentation summarizes the IT Infrastructure Library including definition, structure and content, evolution, certification options, and ITIL resources.

Official Organizations and Resources

• ITIL Online
  This is the official ITIL web site and provides official ITIL news, information, and resources.


• Office of Government Commerce (OGC)
  Formerly the Central Computer and Telecommunications Agency (CCTA), this office of the British Government is the original developer of ITIL. They are focused on procurement and maintain a site focused on IT-related topics including IT project and supplier management.


• British Standards Institution (BSI)
  BSI is a group of organizations which support business improvement through best practice and international standards. They have joined forces with the itSMF and OGC to, to produce a Code of Practice on IT Service Management.

Online Articles

• "Introducing ITIL standards for service to your clients"
  This TechRepublic article is aimed at consultants and advocates introducing ITIL to clients as a means of improving efficiency and quality.


• "Where to begin implementing service management"
  This TechRepublic article suggests four criteria for choosing a starting point for service management implementation.


• "Efficiency tool kit"
  This article from Network World Fusion highlights real world ITIL success stories from Caterpillar and Procter & Gamble.


• "Procter & Gamble touts IT services model, saves $500 million"
  This Computerworld article presents Procter & Gamble's experiences in adopting ITIL practices, including their bottom line results.

Associations, Portals, Training and Certification

• itSMF
  The IT Service Management Forum (itSMF) is world's only independent forum for IT service management professionals.  Headquartered in the UK, this non-profit organization has chapters around the world including one in the USA.
  
• ITIL People
  UK based ITIL/ITSM portal with active jobs and resource listings.
  
• European eXamination Institute for iNformation science (EXIN)
  EXIN establishes educational requirements and develops and organizes IT examinations. EXIN is one of two organizations (ISEB is the other) that develop official ITIL certification standards and exams.


• Information Systems Examination Board (ISEB)
  Part of the British Computer Society, ISEB provides qualifications that measure competence and performance in IT. ISEB is one of two organizations (EXIN is the other) that develop official ITIL certification standards and exams.


• ITIL Exams and Certification
  This page summarizes the ITIL exams and certification options offered by EXIN.
  

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