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White Papers & Presentations

Login or Sign Up Advanced Search LIVE NEWS FEED

The following white papers are authored by NAI thought leaders on a number of timely subjects based on client inquiries. Access to other writings by each author is available by performing a Search or browsing the Proprietary Research section of this Web site.

IT Service Transformation

• ITIL – Miracle or Myth: C. Dunn (PDF File – 69KB)
• The Change Challenge – IT and ITIL: P. Reilly (PDF File – 40KB)
• ITIL - ITSM Roadmap: C. Dunn (PDF File - 103 KB)
• ISO/IEC 20000 - Why Should You Care? - H. Nouri (PDF File - 459KB)
• Positive Effect of eLearning on ITIL Training Strategies - S. Southall (PDF File - 35KB)

ITIL v2 & v3

• Overview of ITIL v3: H. Nouri (PDF File – 36KB)
• ITIL v3 Qualification Scheme: H. Nouri (PDF File – 300KB)
• Value of ITIL v2 Manager Certification: H. Nouri (PDF File – 254KB)
• ITIL v3 Q&A Podcast (MP3 File - 10MB)

itSMF Local Interest Group (LIG) Presentations

• ITIL Incident Management Case Study - LIG Pres.: T. Shepich (PDF File – 1,087KB)
• ITIL/ITSM Deployment Planning Case Study - LIG Pres.: C. Dunn (PDF File - 4,730 KB)

Software Process Improvement

• Software Process Improvement Payback: D. Greer (PDF File – 50KB)

IT Risk Management - Regulatory Compliance

• Technology Solutions for Compliance: H. Nouri (PDF File – 292KB)
• Compliance Architecture: H. Nouri (PDF File - 1,143 KB)

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