ITIL / ITSM Course Catalog
Training Catalog (PDF 819KB) - Download complete catalog of available courses.
Master Training Calendar : Training Provider Selection : ITIL FAQ : EXIN FAQ : ITIL Certification Scheme
Nouri Associates, Inc. (NAI) is a leading provider of training solutions in the areas of IT Infrastructure Library (ITIL), IT Service Management (ITSM), COBIT, ISO 20000, CMMI and IT management and control best practices. NAI delivers innovative and award winning ITIL educational solutions, through one of the most comprehensive portfolios of online, blended and classroom based course offerings, to corporations, governments and individuals worldwide. NAI is one of the few U.S. based Accredited Training Providers (ATP) that offers accredited ITIL Foundation v2, v3 and Bridging (eLearning and classroom), v2 Clustered Practitioner, v2 Manager and v3 Intermediate courses ( ITIL® Qualification Scheme). This paper describes the fastest path to an ITSM/ITIL Expert Certification under the new Qualification Scheme.
NAI Fourth Quarter 2011 Training Specials
ITIL v3 Expert Boot Camp - California - $9,995 - Ends Sep 19th
You may request any of NAI classroom or blended training sessions as a public classroom in your choice of U.S. City/State and Month/Year by clicking on the interest button on the last column of course catalog below (you can also check the Education Calendar to see if there is an existing interest list or scheduled course that matches your requirements).
Class Description |
Number of Hours /Days
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*Price Per Student
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Cert. Exam Fees
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Request Public Course
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Online Courses |
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... More - Add to cart
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N/A |
ITL1013 - ITIL for Help Desk Agents
This course is specially designed for help-desk agents and first-level support staff with focus on the Service Desk function, Incident Management, Change Management ... More - Add to cart
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5 Hours |
$229 |
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N/A |
ITL1015 - ITIL Foundation v2-v3 Bridging eLearning Course
This 6˝ hours e-learning course is specially designed for learners who are already certified at the Foundation level in previous versions of ITIL. The v3 Foundation ... More - Add to cart
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6.5 Hours |
$271 |
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N/A |
ITL1015e - ITIL Foundation v2-v3 Bridging eLearning Course with EXIN Exam
This 6˝ hours e-learning course is specially designed for learners who are already certified at the Foundation level in previous versions of ITIL. The v3 Foundation ... More - Add to cart
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6.5 Hours |
$271 |
$80 |
N/A |
ITL1017 - ITIL/ITSM v3 Awareness eLearning
The ITIL/ITSM v3 Awareness course is perfectly suited for Managers and non-core IT people who need an overview of IT Service Management and the role of ITIL within ... More - Add to cart
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4 Hours |
$149 |
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N/A |
ITL1018 - ITIL v3 Foundation Premium eLearning Course
ITIL® v3 Foundation PREMIUM E-Learning Course offers scenario-based training with real-life connects. Learners will attend a Virtual Training Conference at the maje ... More - Add to cart
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16.5 Hrs |
$499 |
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N/A |
ITL1018e - ITIL v3 Foundation Premium eLearning Course with EXIN Exam
ITIL® v3 Foundation PREMIUM E-Learning Course offers scenario-based training with real-life connects. Learners will attend a Virtual Training Conference at the maje ... More - Add to cart
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16.5 Hrs |
$499 |
$160 |
N/A |
ITL1025 - ITIL v2 Foundation Exam Preparation Guide
This ultimate exam preparation tool offers you a content refresher tool, a practice question section with diagnostic feedback and a 1-hour simulated exam. ... More - Add to cart
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2 Hours |
$69 |
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N/A |
MOF1000 - Microsoft Operations Framework Orientation - Self Paced
The 2.5-hour long MOF Orientation Course aims to introduce the Microsoft Operations Framework (MOF) and evaluate the impact of MOF on enterprise IT service manageme ... More - Add to cart
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2.5 Hours |
$129 |
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N/A |
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Blended Courses |
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No blended courses at this time | |
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Classroom Courses |
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ITIL-C V3 EXPERT CapabilitiesTrack
IT professionals seeking guidance towards the execution or optimization of ITSM in an organization, the process relationships, roles and responsibilities. ... More - Schedule |
10 days + 50 hours eLearning |
$9,800 |
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Interest |
ITL1022 - ITIL Version 3 Foundation Course
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
3 Days |
$1,495 |
$160 |

Interest |
ITL 1022V - ITIL V3 Foundation Virtual Course
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
3 Days |
$1,040 |
160 |

Interest |
ITL1023 - ITIL V2 - V3 Foundation Bridging Course
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
1 Day |
$595 |
$80 |

Interest |
ITL1042 - ITIL Service Catalog Acceleration Workshop
This workshop focuses on the implementation and management of the processes and stakeholders involved in defining and publishing an effective Service Catalog includ ... More - Schedule |
1 Day |
$3995 |
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Interest |
ITL1044 - ITIL v3 Service Manager Bridging Course
The ITIL Version 3 Service Manager Bridging Course offers candidates a fast track to update their ITIL Service Manager qualification, and gain recognition at the ne ... More - Schedule |
4 Days |
$2,695 |
$225 |

Interest |
ITL1051 - ITIL® v3 Service Strategy Lifecycle Course (SS)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
3 Days |
$2,100 |
$225 |

Interest |
ITL1052 - ITIL® v3 Service Design Lifecycle Course (SD)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
3 Days |
$2,100 |
$225 |

Interest |
ITL1053 - ITIL® v3 Service Transition Lifecycle Course (ST)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
3 Days |
$2,100 |
$225 |

Interest |
ITL1054 - ITIL® v3 Service Operations Lifecycle Course (SO)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
3 Days |
$2,100 |
$225 |

Interest |
ITL1055 - ITIL® v3 Continual Service Improvement Lifecycle Course (CSI)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
3 Days |
$2,100 |
$225 |

Interest |
ITL1056 - ITIL® v3 Service Offerings & Agreements Capability Course (SOA)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
5 Days |
$2,900 |
$225 |

Interest |
ITL1057 - ITIL® v3 Planning, Protection & Optimization Capability Course (PPO)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
5 Days |
$2,900 |
$225 |

Interest |
ITL1058 - ITIL® v3 Release, Control & Validation Capability Course (RCV)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
5 Days |
$2,900 |
$225 |

Interest |
ITL1059 - ITIL® v3 Operational Support and Analysis Capability Course (OSA)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
5 Days |
$2,900 |
$225 |

Interest |
ITL1060 - ITIL® v3 Managing Across the Lifecycle Course (MALC)
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of const ... More - Schedule |
5 Days |
$2,900 |
$225 |

Interest |
ITL1070-C V3 EXPERT ITIL Capabilities Track
The Capability Track is for those who are involved in executing and improving existing ITIL processes in an organization such as the Process Manager, Operational St ... More - Schedule |
12 days + 50 hours eLearning |
$9,800 |
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Interest |
ITL1070-LC V3 EXPERT ITIL Lifecycle Track
IT professionals, possibly IT managers or consultants looking to use the breadth of the ITIL framework and developing a proper understanding of the key functions an ... More - Schedule |
10 days + 50 hours eLearning |
$9,600 |
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Interest |
*Note: Please contact us for special pricing available for onsite administered courses.
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